Webinar: Designing the Client Experience ( 1 AIA LU or 1 LA PDH)
May 23, 2022 at 3:30 ET / 2:30 CT / 1:30 MT / 12:30 PT
Live webinar is free for advance registrants
In this webinar, CVG’s Lucas Gray and Dena Alspach will discuss how to maximize every touchpoint of the customer journey to create the best possible client experience. Whereas this terminology is commonly used in sales and marketing, they will provide tips on how to improve your client's experience during a project's execution – even throughout inevitable project hiccups. Use these tools to strengthen your relationships, leave a great impression, and generate glowing referrals.
LEARNING OBJECTIVES
Learning Objective 1
Understand what the customer journey entails, why it is important, and how it is interwoven with project management.
Learning Objective 2
Learn how to use the contract negotiation stage of a project to successfully demonstrate communication style, clarify scope, and set expectations.
Learning Objective 3
Explore examples of effective customer journey touchpoints at all stages of your project.
Learning Objective 4
Use creative touchpoints to keep potential clients engaged if your project start date is months away.
CVG PRESENTERS
Lucas Gray, Senior Management Consultant/Business Development Manager
Dena Alspach, Director of Marketing
AIA Continuing Education Provider
Practice of Architecture
Provider No. 404109620
Approved Course No. 4
This course is 1 LU|Elective
AIA CES PROVIDER STATEMENT
CVG is a registered provider of AIA-approved continuing education under Provider Number 404109620. All registered AIA CES Providers must comply with the AIA Standards for Continuing Education Programs. Any questions or concerns about this provider or this learning program may be sent to AIA CES (cessupport@aia.org or (800) AIA 3837, Option 3).
This learning program is registered with AIA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the AIA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product.
AIA continuing education credit has been reviewed and approved by AIA CES. Learners must complete the entire learning program to receive continuing education credit. AIA continuing education Learning Units earned upon completion of this course will be reported to AIA CES for AIA members. Certificates of Completion for both AIA members and non-AIA members are available upon request.
CANCELLATION POLICY
If this is a paid webinar, and you are unable to attend, you must send a notice of cancellation to sarah@charrettevg.com at least three business days prior to the event date in order to receive a full refund. Late cancellations will be charged in full.
ATTENDANCE POLICY
In order to receive CEU credit for the specified Learning Units (LUs), attendees must:
Attend at least 50 minutes per 1 hour webinar
Complete the post-session evaluation providing their AIA member number
Certificates of completion will be provided to attendees upon request.
ASLA LA Continuing Education Provider
Approved Course No. CVG001
This course is 1 LA PDH
ASLA CES PROVIDER STATEMENT
CVG is a registered provider of ASLA-approved continuing education. All registered ASLA CES Providers must comply with the ASLA Standards for Continuing Education Programs.
This learning program is registered with ASLA CES for continuing professional education. As such, it does not include content that may be deemed or construed to be an approval or endorsement by the ASLA of any material of construction or any method or manner of handling, using, distributing, or dealing in any material or product.
ASLA continuing education credit has been reviewed and approved by ASLA. Learners must complete the entire learning program to receive continuing education credit. ASLA continuing education Professional Development Hours earned upon completion of this course will be reported to ASLA. Certificates of Completion are available upon request.
CANCELLATION POLICY
If this is a paid webinar, and you are unable to attend, you must send a notice of cancellation to sarah@charrettevg.com at least three business days prior to the event date in order to receive a full refund. Late cancellations will be charged in full.
ATTENDANCE POLICY
In order to receive CES credit for the specified PDHs, attendees must:
Attend at least 50 minutes per 1 hour webinar
Complete the post-session evaluation providing their ASLA member number
Certificates of completion will be provided to attendees upon request.